General questions

If you can't remember your password, we can send you an email to reset it. Simply click on the “Forgot password” in the sign-in form to reset your password. Enter the email address you used to sign in, and submit. Within a few minutes, you will receive an email with instructions on how to reset your password.
Occasionally, the email may arrive in your 'junk/spam' folder. Please ensure that you click on the link in the most recent email in order to reset your password.
For security reasons, you should choose a unique password for PayMatrix and never share your password in any correspondence.

All PayMatrix accounts must have a unique email address and verified mobile number associated with the account in order to make transactions.
If you're trying to change your email or mobile number on an existing account but receiving an 'already registered' error, please note that email or mobile number associated with your account cannot be changed after successful registration.

We currently charge 1.5% plus GST for every transaction made through Credit cards, 1% plus service on Debit Cards and a small fee for Net Banking on our platform. There are no other hidden charges apart from the convenience fee mentioned above.

Income Tax rules mandates the tenant to provide the PAN details of the landlord if the rent payment stands above Rs. 1,00,000 per annum or Rs. 8,333 per month.

Your Rent will be credited to your landlord in 2-3 business working days of transaction made by you.

We only support Indian Currency - Rupee (INR)

Unfortunately, No!We strive to credit your rent payment to your landlord as soon as possible. Within 2-3 business working days of transaction, it gets settled to your landlord.

If you’re not receiving emails from PayMatrix, please check your email account's spam or Junk folders to ensure the message was not filtered. Also verify that your email address is listed correctly on your account by visiting the “My Profile” menu of the website.
If you’re still not receiving messages from us, please drop a mail at support@paymatrix.in or submit a queryand we'll be happy to assist.

If you're trying to sign up for a new PayMatrix account and finding that your email address or mobile number is already registered, it's possible that another account incorrectly has your information associated with it.
If you currentlydon't have a PayMatrix account, please let us know at support@paymatrix.in so that we may look into it.

Paymatrix acts as a convenient payment platform between the landlord and the tenant wherein we facilitate the payments and remittances through our secured gateways. Tenants can choose among the multitude of payment options available on our website including credit cards, debit cards, internet banking, loyalty points and many more. Not only that, users can set/receive alerts and can generate online receipts for the payments remitted to the landlord.

Paymatrix eliminates the following Painpoints of your rent remittance procedure:

  • Eliminates the inconvenience of handling waddles of cash and also the associated security concerns
  • Helps better manage your credit cycles by providing you the option of remitting rent through credit card
  • Eliminates the embarrassment of late payments and confrontations with your landlord through our friendly reminders and Auto pay option
  • Provides you with payment history and online receipts for the rent payments made at convenience of your dashboard
  • Helps you conveniently order for rent agreements or renew the existing ones all from the comfort of your home
Above all, ever thought of getting cool offers and discounts on your routine payments! Yes. You do get them all here

Remittances through PayMatrix is just like any other electronic payment mode. All you need to provide us his bank details to which the amount has to be remitted.
However, if you are paying your landlord through cash and if you want to enjoy the convenience of PayMatrix, you need to convince your landlord of the benefits of our platform and collect the requisite details from him.
Please don’t forget to convince him/her of the benefits he can avail of using our platform.

As a landlord, you can collect on-time rent payments without facing the hassles of handling cash. Also, if you stay away from your property, you need not bother about authorizing others to manage your property payments. Rather you can directly deal with your tenant online through our platform.
In addition, on behalf of you, Paymatrix reminds your tenants of payment dues. Thus, we save you of any repeated pain of personally reminding each one of them for timely payments.

Yes. The landlord has to report rental income while filing his/her tax returns. Otherwise, Landlord will have to face penalties from the statutory authorities.

User Registration

Thank you for interest in paying your rent through Paymatrix. To start with, simply click on the "signup" button at the top of this page. Enter your details i.e. email address and phone number to create an account with Paymatrix

To change your password, login to your paymatrix.in account. On the top left navigation bar you can see a link for 'My Profile'. Click on My profile, then select change password. You can change your password on that page and press 'Submit'.

If you can't remember which email address you used to sign up, we'll let you know if it's in our system or not, so try anything you think it might be. If you still have trouble accessing your account, please let us know at support@paymatrix.in

Tax Concerns

Salaried employees usually receive HRA (House Rent Allowance)from their employers to meet his/her stay expenses. The Income Tax Act allows for deduction in respect of the HRA paid to employees and the exemptions are covered under Section 10(13A) of the Income Tax Act and Rule 2A of the Income Tax Rules. However, it is to be noted HRA is an allowance and is subject to income tax with exemptions.

Foremost, tax deductions are only applicable to an individual if the rented premises are not owned by him/her. An assessee can claim the minimum of the following three options for the entitlement of tax deduction:

  • Actual house rent allowance received from your employer
  • Actual house rent paid by you minus 10% of your basic salary
  • 50% of your basic salary if you live in a metro (Mumbai, Calcutta, Delhi and Chennai only) or 40% of your basic salary if you live in a non-metro

Employees are usually required to furnish rent receipts/proof of rent payment to the concerned employers in order to claim tax exemption on HRA.
These receipts usually are to be furnished to the employer at the end of the financial year with a declaration submitted during the financial year commencement itself.

The rent receipt acts as a proof of transaction or proof of payment by the tenant to the landlord. The rent receipts clearly contain the details of the rented residence address, name of the owner, period of rent etc.
The rent receipts should also contain the PAN details of the landlord in case the total rent payable in a financial year exceeds Rs.1,00,000.

IT rules doesn’t mandate the tenant to provide the PAN details of the landlord as long as the rent payment stands below Rs. 1,00,000 per annum or Rs. 8,333 per month.

Yes, you need to submit the PAN details of the landlord mandatorily whatever the mode of payment may be.

In case the landlord does not have PAN, the tenant should submit a declaration stating the same along with the landlord’s details to the employer.

All the tenants who receive HRA up to Rs. 3,000 per month are not required to submit receipts for proof of rent paid. It may not benefit huge number of tax payers, though. This concession is only for the purpose of TDS (Tax Deduction at Source), and, in the regular assessment of the employee to ensure that actual expenditure on payment of rent is incurred.

Referrals and Credits

Inviting friends is made easy with PayMatrix Referral Program!

Referring friends and family is really simple. You can either send your invite link or simply ask your friends to quote your unique referral code when they make transaction.
You can send your referral link by email or post it on Facebook and Twitter easily via our website itself. Please visit the Refer and Earn page for more details.

If you've been invited by another PayMatrix user to use our platform, you'll receive PayMatrix Referral credits for your first transaction. This will add credits which can be redeemable on further transactions. You can see this indicated as a "Referral Credits" on your "REFER & EARN" page or on the top menu once you log in.

Click on top left navigation bar. Then select 'Refer& Earn'. At the bottom, you will be able to see your referral earnings.

We reserve the right to remove access to the referral program or to refuse a reward if we suspect cheating or any activity we determine as abusive (for example, by inviting yourself, fictitious people, or already existing users) or damaging of the PayMatrix brand (for example, in connection with sexually explicit, discriminatory or illegal content).
We reserve the right to modify the referral offer at any time. By continuing to invite friends after an update to the terms, you are indicating that you are accepting them.
Terms & Conditions

  • You can earn referral credit by inviting your friends to sign up and pay using your personal invite code on PayMatrix.
  • You can find your invite code in the Refer and Earn page after logging into your user account.
  • Referral credits are not applicable for just signing-up on PayMatrix. A user should have completed a successful transaction using the referral invite code for the said transaction to be counted as eligible for referral credit.
  • Users using the referral code shall earn an instant discount of Rs.100 on their transaction, while the person referring shall receive the referral credit of RS. 100 into his PayMatrix account within 24 hours from the transaction.
  • A User can earn unlimited referral credits by simply referring more users and asking them to use his referral invite code.
  • Referral code and the corresponding credit is applicable only once per user.
  • Users shall have the independence to use the referral code for any one transaction of his choice. It need not to be the first transaction.
  • Referral credits earned into PayMatrix account by the users can be used only for their subsequent payments on the website. They cannot be redeemed for cash nor can be transferred to other users.

You can check for your referral earnings under’ Refer and Earn’ section after logging into your dashboard.

You can simply invite your friends to sign up and start using PayMatrix platform to pay/collect rent by sending them an invite through Facebook, Email or a Text Message.This Invite Message can be also customized and can be simultaneously sent to multiple users.

Yes. You do have a flexibility to choose when to apply the referral invite code. However, referral code can be used only once per user account. You shall receive instant discount of Rs.100 on the transaction by using the referral code, while the user sharing the referral code shall receive a credit of Rs.100 into his account within 24 hours.

You can earn more referral credits into your PayMatrix account by simply inviting your friends to sign up and transact on our platform. However, DON’T forget to remind them to use your Referral Invite code while making the transaction. The Referral code can be applied in the ‘DISCOUNT/COUPON’ section while making the payment.

Rental Agreement

A rental agreement is a legal document that binds the owner of a property and tenant, while safeguarding the interest of both the parties. The landlord cited in the agreement should either be the owner of the property or a person having the power of attorney from the owner.

    There are two types of tenancy agreements in India; Lease Agreements that are covered by rent control laws and Leave and License Agreement that are not.
  • Lease Agreement:
    A Lease Agreement is governed by restrictive rent control laws, wherein the amount of rent that can be charged is based on a formula devised by the local executive, legislative or judiciary, as the case maybe. The Lease Agreement transfers the right of ownership to the tenant for a stipulated period of time. Lease agreements and the Rent control laws usually come into play when the Lease period is atleast 12 months.
  • Leave and License Agreement:
    Leave and License Agreement only grants the tenant a license to occupy the property for a period of 11 months, with an option for periodic renewal. This agreement usually don’t come under the purview of Rent control laws.

Paymatrix facilitates users to enter into Leave and License Agreements i.e. Agreements that are not valid for more than 11 months.

Paymatrix facilitates easier documentation of Rent agreements by providing customizable-templates and arranging for the registration and the delivery of the document to your doorstep.

  • User customizes the 'Lease and License' agreement Template by entering all the requisite details.
  • User enters the denomination of stamp paper required.
  • User mentions the delivery contact details and makes a successful payment.
  • Paymatrix gets the document printed on the stamp paperof denomination requested, completes the documentation as per template chosen and delivers it to your doorstep.

You can order Rent agreement on Paymatrix through the following modes:

  • Customize the templates on Paymatrix by entering in the required details.
  • Upload your own template and just proceed to payment.
  • Call our executive to convey the required details while we document it on your behalf as per the standard template.

Users are required to pay the following:

  • Stamp paper value as per the amount selected.
  • Convenience fee (which includes drafting and documentation charges).
  • Delivery charges.
  • GST as applicable.